supportuse@tloxoreluadhex.world +31 20 489 7676 Eerste Rozendwarsstraat 10, 1016 PC Amsterdam, Netherlands

Refund Policy

Last updated:

1. Right of Withdrawal

In accordance with European Union consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.

2. Withdrawal Period

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), acquire physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by contacting us:

  • Email: supportuse@tloxoreluadhex.world
  • Phone: +31 20 489 7676
  • Address: Eerste Rozendwarsstraat 10, 1016 PC Amsterdam, Netherlands

3. Return Conditions

To be eligible for a refund, products must be returned:

  • Within 14 days of delivery
  • In their original, unopened condition
  • With original packaging intact
  • With proof of purchase

4. Return Process

4.1 Initiating a Return

To initiate a return:

  1. Contact us via email or phone to notify us of your intention to return the product
  2. Provide your order number and reason for return
  3. We will provide you with return instructions and a return authorization number

4.2 Returning the Product

You are responsible for the cost of returning the product unless the product is defective or we have made an error. Products should be returned to:

Tloxoreluadhex
Eerste Rozendwarsstraat 10
1016 PC Amsterdam
Netherlands

5. Refund Processing

5.1 Refund Timeline

Once we receive and inspect the returned product, we will process your refund:

  • Refunds will be issued within 14 days of receiving the returned product
  • Refunds will be issued to the original payment method
  • You will receive an email confirmation when your refund is processed

5.2 Refund Amount

You will receive a full refund of the purchase price, excluding:

  • Return shipping costs (unless the product is defective or we made an error)
  • Any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods

6. Exceptions

The right of withdrawal does not apply to:

  • Products that have been opened and used (unless defective)
  • Customized or personalized products
  • Products that have been damaged due to misuse or negligence

7. Defective Products

If you receive a defective or damaged product:

  • Contact us immediately within 48 hours of delivery
  • Provide photos of the defect or damage
  • We will arrange for a replacement or full refund, including return shipping costs

8. Late or Missing Refunds

If you have not received your refund within the specified timeframe:

  • Check your bank account or payment method
  • Contact your bank or payment provider
  • Contact us if the issue persists

9. Exchange Policy

We do not offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order.

10. Cancellation Before Shipment

If you wish to cancel your order before it has been shipped, please contact us immediately. We will process a full refund if the order has not yet been processed.

11. Contact Information

For questions about returns or refunds, please contact us:

Email: supportuse@tloxoreluadhex.world

Phone: +31 20 489 7676

Address: Eerste Rozendwarsstraat 10, 1016 PC Amsterdam, Netherlands

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.